Effective Date: November 30, 2023

At Aurora Candles, we strive to ensure your satisfaction with our products. If you are not entirely pleased with your purchase, we have outlined our return and refund guidelines below.

Return Policy:

• Damaged or Defective Products: In the unfortunate event that you receive a damaged or defective product, please contact us immediately at info@auroracandlez.com or call us at +94 71 477 3662. We will assist you in resolving the issue by either replacing the item or issuing a refund, as per your preference.

• Change of Mind: If you have a change of mind regarding your purchase, we accept returns within [number of days] days of delivery. The product must be unused, in its original packaging, and in a resalable condition. Return shipping costs will be the responsibility of the customer.

Refund Process:

• Once we receive the returned item and verify its condition, we will initiate the refund process. Refunds will be processed to the original method of payment within [number of days] days, excluding any shipping charges.

Exclusions:

• Personalized or custom-made products are non-refundable unless they arrive damaged or defective.

Contact Us:

If you have any questions or concerns about our Return and Refund Policy, please reach out to us:

• Email: info@auroracandlez.com
• Contact Number: +94 71 477 3662

Policy Updates:

Aurora Candles reserves the right to modify or update this Return and Refund Policy at any time. Any revisions will be effective immediately upon posting on our website. We recommend reviewing this policy periodically for any changes.

By making a purchase from Aurora Candlez, you agree to abide by the terms outlined in this Return and Refund Policy.